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常见问题

Payment & Pricing

Each one-on-one online course is up to 45 minutes, and the total course price depends on the number of courses you purchase. After the placement test, the study advisor will advise you to choose the most suitable course package, purchase and complete the payment.

(Purchase process: enter app, click live, select buy now in the upper right corner of the page, enter the payment page, select the payment method and complete the payment)

Payment

Payment can be made by PayPal, Shopify Payment, Stripe, Credit Card (Visa, MasterCard or American Express) or Wechat Payment.

Security and privacy

HanTok ensures that all users' personal information is protected and we will not disclose users information to third parties unless required by law.

How to know your learning progress

The dedicated learning instructor will give feedback on the students‘ performance and learning progress after each class.There will be a progress report every ten classes.

The evaluation report evaluates students' performance from eight aspects. The learning instructor will provide personalized learning suggestions to help students improve their learning efficiency.

Free Trial

When users download the HanTok app for the first time and register as a new user of HanTok, we will automatically give the new user a 45 minute free one-on-one online course, which is valid for 30 days from the date of first registration。

Course Arrangement and Cancellation

Students can choose teachers with their preference.

Each student is assigned with a one-on-one learning consultant. According to the students' own situation, they can book the course with their own SA at least 4 hours in advance, or cancel the course. Students can also log in to the HanTok app, click my live class, then select the time table to book the course on their own.

Refund Policy

We are confident in our faculty team, so HanTok offers refund guarantee to all users. Users can simply log in to the HanTok app by themselves, click "me" in the lower right corner of the page, open my orders, and select return to return all unused courses purchased within one year.(refund amount = total amount paid for the course - number of courses completed scheduled (including those that did not appear) × price per course at the time of purchase)

Advanced AI&AI+ Intelligence Technology

HanTok adopts the most advanced AI Intelligence technology and is the only Chinese education product with human-computer combination in the education industry. The system can accurately identify the students' pronunciation, correct and prompt the correct pronunciation. There are more than 5000 words with pronunciation and examples of sentences. You can watch more than 5500 teaching videos and 700 kinds of grammar and sentences with the support of the world's largest Chinese database. Immersion AI technology helps students learn Chinese easily and efficiently.

HanTok Courses

Chinese as a second language course(CSL):The HanTok kids course is aimed at children aged 5 to 12 who have never learned Chinese.The main learning objective of the course is to cultivate children's ability of listening, speaking, reading and writing Chinese.The HanTok HSK course is designed for learners over 16 years old. It is developed by research team according to HSK standards in order to help students pass the HSK Chinese proficiency test successfully.

Three systems, six levels meets the learning needs of different levels of students. Every 30 classes is a level ladder, and every 10 classes will have a progress report to reflect the learning progress of students.